NS: Dartmouth Convergys workers brace for layoffs

Alex Boutilier
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Metro Halifax

On Wednesday, the call centre company told workers at its Highfield Park Drive location that one of its clients will be closing a customer-service wing with the company.

[DARTMOUTH, NS] — A Dartmouth call centre is poised to lay off some of its employees.

On Wednesday, Cincinnati-based Convergys told workers at its Highfield Park Drive location that one of the company’s clients will be closing a customer-service wing with the company.

The service will be rolled back between the end of February and mid-April.

In a written statement, Convergys spokeswoman Amy Williams said the company expects many of the employees will qualify to work from home. 

A phone interview was declined.

“Employees who do not transition to another position will receive professional support through Convergys’ Employee Assistance Program,” she wrote.

How many jobs will be affected is not known.

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  • If I told I would be fired now
    February 16, 2012 - 21:56

    They did not loose any client, the jobs all went tot he Philippines, There are no jobs at home that is a smoke screen to keep those still working calm till they put them out. They only kept them as long as they did to avoid paying any one a severance pay. The at home department does the exact same job as the one that they say they lost, that are very overstaffed and tell people to end work early every day. They took small groups in other departments and fired them offering smaller amounts of severance but not to the larger amount of people that had the largest number of tenured employees. Not the first time they have done this and it will not be the last, there will be less then 175 ppl left after this and I would be it will be less then a year before the doors close as with that few people they can not afford to pay the light bill.